Tried a new and a different brand of battery, but no luck. Went to retrieve guns for a CAS monthly match, but it would not open. My first gun safe was a Liberty Fat Boy with an electronic lock. Never had issues with my older safe made by other companies ( they have dial locks) It is expensive to have a lock smith open a safe that has failedД¤. When Cannon drops a safe they do not notice ownersДЈ. Stick with a good dial lock as they are less prone to failure and wearДў. They said that the key was not sent with the safe and was a special order as needed and that as long as I have the external battery supply I should be set.ДЎ. I registered the safe when I purchased it. He said to call a lock smith and have he cut the safe open. He said that is is the only safe that they no longer have parts or service for. They no longer have parts for this safe and they do not stock the override key. Got out the instructions and called customer service ( Cannon Safe) They said too bad sucks to be you (not their words, mine). Tried this and the safe still did not open. They provide an external battery device so I can supply current to the lock from the exterior of the safe to open when the batteries are dead. Funny I replaced batteries with new Duracells about 6 months ago. This morning tried to open it and got a low battery signal. Unit has an electronic lock that has functioned without problems in the past. This safe is made by the Cannon safe company. I bought a 'Safari' brand safe 4.5 years ago.

Cannon gun safe keypad replacement